Pricing SIP Trunking Details | SIP Trunking, Voice, and Messaging

Local inbound / origination

Fixed phone number charges

Fixed phone number charges include the non-recurring setup charges and recurring monthly charges associated with phone number subscriptions. Inbound call rates are listed separately.

Quantity Setup Monthly recurring charge
1 $1.00 $1.25*

non-recurring charge

monthly-recurring charge

* Pricing starting at

Inbound call rates (Domestic & International)

Only pay for minutes you use. With no limit on simultaneous calls, you instantly adapt to occasional or seasonal bursts in traffic. Billed in 60-second increments.

Charge Setup
Inbound rate $0.012/minute
Please see the international local inbound page for detailed breakout.
Local number portability orders

Number Portability allows telephone numbers residing with your existing provider to be transferred to the Flowroute network. Price breaks may be offered for large orders on a case-by-case basis.

Charge Port Order Cost Number setup charge Number Monthly recurring charge
Each number $7.50 $1.00 $1.25

non-recurring charge

monthly-recurring charge

All numbers per port order must either be contiguous or be in the same ratecenter. Additional numbers that are not contiguous or not in the same ratecenter must be created as a separate port order.

Cancellation and fees

Port order cancellation fees only apply to port orders that have gone through the submitted status. All port orders in the pending or processing status can be cancelled without a fee.

Charge Local Port Order Toll-Free Port Order
Cancellation fee* $10.00/number $0.00/number
Expedited cancellation fee $100.00/number $0.00/number
Number slam $300.00/number $300.00/number

*If a port order is cancelled, then resubmitted, you will need to re-pay the porting fee.

Outbound / Termination

Outbound & termination charges

Make calls to anywhere in the world. Check out the detailed outbound rates for more information as rates vary in each country.

Charge Incremental Rate
Outbound rate (Contiguous US & Canada) $0.0098/minute
Please see the outbound rates page for detailed breakout.

Toll-free Inbound / Origination

Toll-free inbound / outbound rates (US & Canada)

Utilize an 800 number as an easy and low-cost way for others to call you for free.

Charge Cost
Toll-free inbound rate (US) $0.0195/minute
Toll-free inbound rate (CAN) $0.035/minute
Toll-free outbound rate (US /CAN) $0.0098/minute
Dip charge $0.0053/call
Porting fee Free
Set up fee $1.00 per toll-free number
Toll-free rates (International)

Your rate per minute (RPM) will vary, depending on where the call originates and where the call terminates. Check out the detailed rate sheet for more information.

Please see the inbound toll-free rates page for detailed breakout



Configure SMS capabilities to your local number through an API or online portal.

Type Inbound Outbound
Long-code SMS $0.004/message $0.004/message */**
Toll-free SMS $0.0075/message $0.0075/message *

* A surcharge of $0.0062/message applies for messages sent to Canadian phone numbers.

** Carrier network access fees may apply.


Set up longcode and toll-free MMS through the API or online portal.

Type Inbound Outbound
Long-code MMS $0.0095/message $0.0095/message *
Toll-free MMS $0.019/message $0.019/message *

* A surcharge of $0.0062/message applies for messages sent to Canadian phone numbers.

Additional Services


Quickly setup E911 service to automatically associate a physical address with the calling party's telephone number.

Charge Monthly Recurring Charge
E911 association per phone number $1.39 per phone number

Setup CNAM (caller ID name) to deliver identity information associated with each of your phone numbers.

Charge Cost
CNAM lookup $0.0039 per lookup
CNAM storage Free

Taxes, fees & surcharges

Flowroute assesses a Federal Universal Service Fund (FUSF) charge on non-exempt accounts for interstate and international telecommunications services. These charges, as applicable, will appear as separate line items on your bills in accordance with Federal Communications Commission guidelines. Carriers and service providers that resell Flowroute’s services may be exempt from Flowroute’s FUSF charges. You will be required to complete our FUSF “Exemption Certificate” in order to claim an exemption from Flowroute’s FUSF charges. All claimed exemptions are subject to verification by Flowroute.

For more information about FUSF contribution requirements, please see the links below.

Standard rates on this web site are subject to change at any time with or without Flowroute providing specific notice by Flowroute posting new standard rates. We make every effort to provide you with the most accurate, up-to-date information, however, we occasionally change rates and the new rate may not be reflected immediately on our web site; therefore, we encourage you to check our website on a regular basis.

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West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

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