Momentum grows as an increasing number of customers use its calling and messaging services, hires chief operating officer, and expands partner program
Seattle, Wash. – February 2, 2016 – Flowroute Inc., the leading provider of advanced calling and messaging services for cloud-based companies, announced it has achieved a number of company milestones including 36 percent cumulative annual growth rate (CAGR) over the last two years without utilizing any outside capital funding. The company’s rapid financial growth results from rising demand from application developers and enterprises that are integrating innovative calling and messaging capabilities into applications and services to deliver unique capabilities and user experiences.
Flowroute had 22 employees at the beginning of 2015, and is starting 2016 with just below 40 employees; much of the growth was in product development and customer success. To accommodate the continued growth, the company is moving into larger office space in the historic Seattle Tower at 1218 Third Avenue in downtown Seattle.
The company is also announcing the addition of Eric Harber as its new Chief Operating Officer. Harber has a strong track record in establishing companies as leaders through the development of key relationships, growing revenues, and scaling operations. Eric recently headed up global product and marketing in Amazon’s Local Commerce group. Before joining Amazon, he served as the president and chief operating officer at Hipcricket, growing revenue by twenty-five times, taking the company public, and eventually selling the company. Harber served as the vice president of corporate and business development at Qpass where he helped grow, diversify, and eventually sell the company to Amdocs (DOX) for $275M.
“As a leader in providing programmatic control of communications services for developers, we are fortunate to work with organizations on the cutting edge of software, telecom, and API innovation. Eric’s leadership will sharpen our focus in delivering the next wave of innovation to organizations using communications to differentiate their customer experience,” said Bayan Towfiq, co-founder and chief executive officer of Flowroute. “Our momentum is a testament to our customer’s drive to innovate and to the great team at Flowroute. We have a reputation as the most innovative, customer service-oriented tech company in our space, and continue to deliver impact for our customers.”
Flowroute provides developers and enterprises with direct access to telecom resources through an API and manage portal. Through Flowroute, developers can easily design and create voice and text-enabled interactions that power a wide range of applications and services. For example:
- ReminderCall.com provides automated appointment reminder services for doctors and dentists offices. Flowroute powers the voice messaging service for ReminderCall’s patient communications, and can can efficiently and rapidly scale as a doctor’s practice grows;
<li>Foodler facilitates meal delivery from independent restaurants direct to consumers. Flowroute provides high-quality calling capabilities across their distributed contact center;
- Flowroute also provides access to phone numbers (including toll-free, custom, vanity and local numbers) to marketing firms and multi-sided networks (such as ride-sharing and private accommodation booking companies) to connect buyers and suppliers.
Over the past year, Flowroute expanded its partnerships with telecom infrastructure providers, including 3CX Interactive, Barracuda, and OnSIP. Flowroute has also expanded its distribution strategy by signing agreements with top resellers across North America such as OpenIP Solutions and Steadfast Telecommunications.
For more information about the company’s growth, check out Flowroute’s 2015 Year in Review infographic.