General Support Questions – SIP Trunking, Voice, and Messaging

Frequently Asked Questions - General Support Questions

Do you have a knowledge base for support articles?

Yes, we do. You can find it at http://support.flowroute.com

Do you have a status page that provides updates on services and network conditions?

Yes, we do. You can find it at http://status.flowroute.com. We recommend you sign up for proactive alerts to stay in the know with the health of our services.

What is the best way to reach technical support?

The best way to reach technical support is to submit a ticket so our support engineers can prioritize issues for the fastest resolution.

I received a Contact Support message when trying to sign up for a Flowroute account. Why?

Our number one priority is to keep our customers SIP account and credentials secure. Therefore, we have implemented a fraud scoring system which alerts us when details such as name, email, IP, and address don’t match. The fastest way to resolve the fraud flag is to submit a ticket so our support engineers can manually authenticate your account and get you up and running on Flowroute.

Can I consolidate accounts?

Yes, you can. If you are looking to consolidate accounts, you can do so by submitting a support ticket. In the ticket, please include the following:

  • The authentication information for all accounts – Name, email, and tech prefix, and;
  • How you would like the accounts to be consolidated

We are unable to transfer the balance from one account to another, so we will issue refunds to the credit card that we have on file.  

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services.
For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000.

©2004 - 2018 West Corporation. All Rights Reserved. Legal & Privacy | Diversity | Tariffs | Blog & Corporate News | Investor News | Contact