ReminderCall.com: Communications Services that Scale

ReminderCall.com utilizes Flowroute for high volume, quality audio. ReminderCall.com uses Flowroute to support its ultimate goal of being the place health professionals go to boost appointment attendance rates.

Providing reminder call services to medical offices across the country, ReminderCall.com (https://www.remindercall.com) can’t operate without reliable voice service.

Challenge

No-shows are expensive for doctors offices. ReminderCall.com’s service cuts no-show rates dramatically with automated appointment reminder calls, text messages and emails. High quality audio is key for comprehension as well as the professional image of the doctor’s office. Without quality audio important messages may come through unclear or not at all, and ReminderCall.com’s business hinges on successful call completion. Inaudible or dropped calls may look like they went through but won’t have the desired effect of reducing no-shows, which means ReminderCall.com loses its selling proposition.

ReminderCall.com needed a reliable communications provider who could scale with its high growth without sacrificing call audio quality.

“I wanted to deliver a more unified communications service, Flowroute was able to help us do that by offering calling and text messaging through one phone number and one API.”

Solution

After looking at several other carriers, ReminderCall.com found the high quality audio it needed with Flowroute. ReminderCall.com relies on Flowroute for high quality voice services for all of its call traffic, once a customer initiates a reminder, ReminderCall.com utilzes Flowroute.

ReminderCall.com utilizes Flowroute for high volume, quality audio. ReminderCall.com uses Flowroute to support its ultimate goal of being the place health professionals go to boost appointment attendance rates. ReminderCall.com plans to achieve that goal by being more nimble than larger competitors. Being more nimble means having control over key aspects of its telephony service, including being able to control its own servers and direct their own SIP trunks.

Reliability is also crucial, especially when customers are counting on time sensitive call delivery. There will always be a place for phone calls, especially in the medical industry, and having a high quality, reliable carrier developers can control is vital to the success of innovative applications like ReminderCall.com. Flowroute has also proved to scale, its servers only handle signaling, so large bursts in call traffic volume have little impact on capacity.

Results

ReminderCall.com has continued to experience exponential growth, and Flowroute has been able to keep up by connecting 400,000 of calls per month. In addition, Flowroute also gives ReminderCall.com the ability to control its own servers and trunks, giving it the control needed to run a telephony application and to withstand momentary high bursts of traffic.