Our leaders are connected to and focused on customers. They build relationships to understand, collaborate with, and innovate on behalf of customers.
Our leaders act on behalf of our customers and the company. They prioritize customers’ first, taking a whole-company perspective before the team or individual needs.
Our leaders think big, set a bold direction, and inspire one another. They bring and generate energy and create excitement.
Our leaders are hungry to explore opportunities and create new things. They take initiative, have grit, and act quickly. They embrace ambiguity and recognize they learn through action.
Our leaders speak up and directly share their emotions, convictions, and disagreements even when it’s uncomfortable, unpopular, or creates vulnerability.
Our leaders care about and value others. They are humble and actively explore other perspectives, face brutal facts, and co-create solutions.
Our leaders are united in vision and action. Even when they disagree, they commit fully to decisions made by the team. When a commitment is at risk they follow-up, ask for help and renegotiate if necessary.